Phone Number Is Rejected on Google Business Profile? This Is How You Can Get It Live

Communication is the key to a good business and customers need that assurance by the businesses whenever they dial for support. But what if customers can’t call a business? Moreover, what if you can’t call the shop/ service because you can’t see their numbers anywhere? What’s worse – you are the business owner whose customers can’t reach out because your number is getting rejected on the Google Business profile! I am sharing a solution with you because that’s the same solution you will receive from Google, when you ask for their support.

I have had customers in India where business owners couldn’t get their numbers online on their Google business profile as Google kept rejecting it. To add salt to the injury, the number that you have submitted for approval is in review for hours, days, weeks and months!

Why is Google Business Profile rejecting my phone number?

 The answer to this question lies in their recent updates. Google announced that they will be adding extra steps to verify your phone number if your business is in India. All you got to do is to fill this form – Business Phone Pending Edits Support Form

I will share some pointers that will be handy before you fill out the form. You need to keep these details ready.

1. Name of your business

2. The phone number that you are trying to add to your business.

3. An official document displaying you are the owner of the business.

That document can be any one of the following –

– GSTIN
– TAN
– Business registration
– Or any other business license displaying owner name (your name, if you are the owner), business name, and business address.

4. For number verification, you need to attach one of the recent utility bills with a business phone number (the number you want to add). The bill should not be older than 2 months. The bill can be for electricity, telephone, postpaid mobile phone, piped gas, water bill, etc.

5. If you manage your Google Business Profile directly on Google search or Google Maps, then you will be asked for a Business Profile ID.

Now, how to find Business Profile ID for your business on Google Business Profile?

  1. Firstly, you have to ensure that you are logged into the Gmail account that you use for managing the business.
  2. Now, go to google search and search for your exact business name.google business profile id first step
  3. Once the business name shows special section on google search results for your business listing, click on the menu (three dots) and click on ‘Business Profile Settings’google business profile id second stepgoogle business profile id third step
  4. Click on ‘Advanced Settings’ and there you can see your ‘Business Profile ID’. Copy that.

google business profile id fourth step

Content Guidelines for Business Phone Number

Google has provided certain guidelines for business owners like you which states that;

– Have a separate local number for each of your business locations wherever possible instead of a helpline number. This helps users to get in touch with the businesses directly.

– Do not provide numbers that are redirected/ forwarded to another number

– The phone number should be operated by the business

– Other phone numbers can be added for the business listing

– Phone numbers that charge extra rates for the call are not allowed.

Important links

Here are a few official resources which you can use for your knowledge –

  1. Guidelines for representing your business on Google – Phone number guidelines
  2. Form for additional verification –  Business Phone Pending Edits Support Form
  3. Business Ownership & Eligibility – Eligible businesses

 

FAQs

1. Why does my mobile number not show up in Google Business Profile?

Your business number might be under review. If it has taken weeks and still under review, you need to contact Google support. If your business is in India, you need to undergo additional steps.

2. How to make my phone number appear on Google Business Profile (previously Google My Business)?

You have to add your business phone number in the profile section. Your phone number will be visible once your business listing is verified by Google.

3. How long does Google take to review phone number for Google Business Profile?

Google may take a couple of hours to a couple of weeks. If you think it is longer than expected, you can reach out to Google support. If your business is in India, you may require additional steps to verify your business phone number.

4. Does Google Business Profile give you a phone number?

No, it doesn’t come with the free listing that business owners sign up for. You as a business owner/ manager of the profile need to add relevant business contacts to the profile and get it verified. The number will be visible on your business listing once it gets verified by Google.